PRIVACY POLICY

01 — INTRODUCTION

Welcome to TRNDING ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trnding.in and use our premium subscription reselling services.

By using our website or placing an order, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services.

02 — INFORMATION WE COLLECT

Personal Information

When you place an order or contact us, we may collect the following information:

• Full Name — to identify and process your order
• Email Address — for order confirmation and delivery of digital products
• Phone / WhatsApp Number — for order communication and customer support
• Payment Information — processed securely through third-party payment gateways (we do not store your card or UPI details)

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address and approximate location (country/region)
• Browser type and version
• Device type (mobile, desktop, tablet)
• Pages visited, time spent, and referral source
• Operating system information

03 — HOW WE USE YOUR DATA

We use the information we collect solely for the following purposes:

• Order Fulfillment — to process, deliver, and manage your premium subscription orders
• Customer Support — to respond to your queries and resolve issues via WhatsApp or email
• Communication — to send order confirmations, delivery updates, and important account notifications
• Service Improvement — to understand how our website is used and improve the user experience
• Fraud Prevention — to detect and prevent fraudulent activity or misuse of our services

04 — WHATSAPP COMMUNICATION

TRNDING primarily uses WhatsApp as the communication channel for:

• Order confirmations and credential delivery
• Customer support and troubleshooting
• Service updates and renewal reminders
• Promotional offers (only if you've opted in to our WhatsApp community)

You can opt out of promotional messages at any time by leaving our WhatsApp community group or messaging us directly. Transactional messages related to your active orders will still be sent.

05 — COOKIES & TRACKING

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Google Analytics

We use Google Analytics to understand website traffic, user behavior, and popular pages. Google Analytics uses cookies to collect anonymized data. No personally identifiable information is sent to Google Analytics.

Google Fonts

We use Google Fonts (Orbitron and Outfit) to render text on our website. When you load a page, your browser connects to Google's servers to download the font files. Google may collect your IP address and browser data during this process. See Google's Privacy Policy for more details.

Essential Cookies

We use essential cookies that are necessary for the website to function properly, such as maintaining your login session and cart state. These cookies do not track you across other websites.

06 — THIRD-PARTY SERVICES

We use the following third-party services that may process your data:

• Firebase Authentication (Google) — for secure user login and account management. Firebase may collect device identifiers and IP addresses. See Firebase Privacy.
• Google Analytics — for website analytics and performance monitoring. Data collected is anonymized and aggregated.
• Payment Gateways — to securely process payments. We do not store your payment credentials on our servers.
• WhatsApp (Meta) — for customer communication. Messages are end-to-end encrypted by WhatsApp.

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

07 — DATA PROTECTION

We take the security of your personal data seriously and implement the following measures:

• All website traffic is encrypted using SSL/TLS (HTTPS)
• User passwords are hashed and never stored in plain text
• Access to personal data is restricted to authorized personnel only
• Payment processing is handled by PCI-DSS compliant third-party gateways
• Regular security audits and monitoring for unauthorized access

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to following industry best practices.

08 — DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Order data — retained for the duration of your subscription plus 6 months for support purposes
• Account information — retained until you request account deletion
• Analytics data — retained in anonymized form for up to 26 months

You may request deletion of your personal data at any time by contacting us.

09 — YOUR RIGHTS

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Opt-Out — unsubscribe from promotional communications at any time
• Portability — request your data in a commonly used electronic format

To exercise any of these rights, please contact us via WhatsApp or email.

10 — CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

11 — CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12 — CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

• WhatsApp: +91 9549240034
• Website: trnding.in
• Instagram: @trnding.in