REFUND & RETURN POLICY

We stand behind every product we sell. Your satisfaction is our priority.

🛡️ 30-Day Money-Back Guarantee

01 — OUR GUARANTEE

At TRNDING, we believe in delivering genuine value. Every premium subscription purchased from us comes with a 30-day money-back guarantee. If your product doesn't work as promised, we'll make it right — either through a replacement or a full refund.

✅ All orders are backed by our 30-day satisfaction guarantee. No fine print, no hassle.

02 — REFUND ELIGIBILITY

To keep things transparent, here's exactly when you are and aren't eligible for a refund:

✅ Refund Applicable

  • Product/subscription doesn't work or is inaccessible after delivery
  • Wrong product or subscription delivered
  • Product stops working within the guaranteed validity period
  • Credentials provided are invalid or already in use
  • Duplicate charge or payment error
  • Significant service downtime not resolved within 48 hours

❌ Refund NOT Applicable

  • Account has been actively used for more than 7 days
  • Customer changed the password or account credentials
  • Account was shared with unauthorized users
  • Abuse, misuse, or violation of the subscription's terms of service
  • Customer simply "changed their mind" after 7 days of active use
  • Issues caused by the customer's device, network, or region restrictions

03 — REFUND PROCESS

Requesting a refund is simple. Follow these steps:

01

Contact Us on WhatsApp

Message us at +91 9549240034 with your order details and a description of the issue. Include screenshots if possible.

02

Verification & Review

Our team will verify the issue within 24 hours. We may ask for additional information or try to resolve the problem first.

03

Resolution

Once approved, you'll receive either a replacement product or a full refund — whichever you prefer.

04

Refund Credited

Approved refunds are processed within 3–5 business days. The refund will be credited to your original payment method (UPI, bank account, or wallet).

04 — REPLACEMENT POLICY

In many cases, we can resolve your issue faster with a replacement rather than a refund:

  • Instant Replacement — if your subscription stops working within the guaranteed validity, we'll provide a new one immediately at no additional cost
  • Upgrade Option — if the same product is temporarily unavailable, we may offer a comparable or upgraded alternative
  • Extended Validity — if you experienced significant downtime, we'll extend your subscription validity to compensate

💡 We always try to resolve issues with a replacement first, as it's usually faster. You can still request a refund if you prefer.

05 — PARTIAL REFUNDS

In certain situations, we may offer a partial refund:

  • If the subscription worked correctly for a portion of the guaranteed period before an issue arose
  • If the customer used the product for a limited time and the issue is on our end
  • If a replacement is declined and the product was partially consumed

The partial refund amount will be calculated on a pro-rata basis for the remaining unused period.

06 — REFUND TIMELINE

Here's what to expect after your refund is approved:

  • UPI / Google Pay / PhonePe — 1–3 business days
  • Bank Transfer (NEFT/IMPS) — 2–5 business days
  • Credit / Debit Card — 5–7 business days (depends on your bank)
  • International Payments — 5–10 business days

If you haven't received your refund within the specified timeline, please contact us on WhatsApp and we'll track it for you.

07 — CANCELLATION POLICY

Since we deal in digital subscription products, cancellations work slightly differently:

  • Before delivery — full refund, no questions asked
  • Within 24 hours of delivery — full refund if the product hasn't been used
  • After 24 hours — subject to the refund eligibility criteria outlined above

08 — DISPUTES

If you're not satisfied with the resolution provided, you can:

  • Request a review by our senior support team via WhatsApp
  • Email us with your complete order history and concern details
  • We're committed to resolving all disputes amicably and fairly

We resolve 99% of issues within 24 hours. Your satisfaction is our top priority.

09 — CONTACT US

For refund requests, replacements, or any other concerns, reach out to us:

💬 Average response time: under 30 minutes during business hours (10 AM – 10 PM IST)

Last updated: June 2026